Last Updated: June 2026
Where Do We Deliver?
At KRATOX LLC, we currently ship orders across the United States to ensure fast and reliable delivery for our customers.
Shipping Cost
We are happy to offer Free Standard Shipping on all orders. There are no hidden handling fees or additional delivery charges.
Delivery Time
Order Processing (Handling Time):
Orders are processed within 1 business day (Monday–Friday) after payment confirmation.
Transit Time:
Once processed, transit time typically takes 2–6 business days (Monday–Friday).
Total Delivery Time:
Overall delivery typically takes 3–7 business days (Monday–Friday), depending on your location.
Order Cut-Off Time:
Orders placed before 12:00 PM (GMT-7) Mountain Standard Time (Denver) will begin processing the same business day.
Multiple Shipping Addresses
Currently, we are unable to ship items from a single order to multiple addresses. If you need items delivered to different locations, please place separate orders for each address.
Order Tracking
After your order has been shipped, you will receive a shipping confirmation email with a tracking number so you can monitor your package.
Please allow up to 48 hours for tracking information to become active after receiving the email.
If your order has not arrived within 7 days, please contact us at:
✉ Email: support@kratox.shop
Include your name and order number so we can assist you as quickly as possible.
Returns & Exchanges
We accept returns within 90 days of delivery.
To qualify for a return:
— We accept returns for both defective and non-defective items
— New or lightly used products may also be returned
— The item should be returned in reasonable condition
— Original packaging is not required
If your order arrives damaged or defective, please contact us with:
— Your order number
— A photo of the damaged item
Our team will review the issue and work quickly to find the best solution.
For complete details, please visit our Return & Refund Policy page.
Contact Information
📍 Address: 4760 Castleton Way, Castle Rock, CO 80109, USA
✆ Phone: +1 (720) 970-3295
✉ Email: support@kratox.shop
🕐 Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT-7) Mountain Standard Time (Denver)