FAQs

Orders are processed within 1 business day (Monday – Friday) after payment confirmation. Once shipped, delivery times depend on the type of product:

Transit Time: 2–6 business days
Delivery Time: 3–7 business days

Delivery times may vary slightly based on your location and carrier availability. Orders placed before 12:00 PM (GMT -7) Mountain Standard Time (Denver) will begin processing the same business day. If your order hasn’t arrived within 7 days, please contact us at support@kratox.shop with your name and order number.

After your order ships, you will receive a shipping confirmation email with a tracking number. Please allow up to 48 hours for the tracking information to become active.

Currently, KRATOX LLC ships orders within the United States only. We do not offer international shipping at this time.

We offer Free Standard Shipping on all orders. There are no hidden handling fees or additional delivery charges.

Unfortunately, we are unable to ship a single order to multiple addresses. If you need items delivered to different locations, please place separate orders for each address.

If you notice an error in your shipping address, please contact us immediately at support@kratox.shop. If your order hasn’t shipped yet, we can update the address. Once it has shipped, we will need to wait until the item is returned before resending it.

If your package is marked as “undeliverable” and returned to us, we will reship it to you at no additional cost. Please ensure your shipping address is correct when placing your order.

You may request a return within 90 days of the delivery date. We accept returns for both defective and non-defective items — new or lightly used products in reasonable condition are eligible. Original packaging is NOT required.

To initiate a return, please contact us first at support@kratox.shop — do not ship the item back without prior approval, as this may delay the process.

Once we receive and inspect your returned item (usually within 72 hours), your refund will be processed within 7 business days. You will receive a full refund, including the original shipping and handling fees when applicable. We do not charge any restocking fees.

Please contact us immediately at support@kratox.shop with your order number, clear photos of the damaged or defective item, and a short description of the issue. In many cases, you may not need to return the item — we will either send a replacement or issue a full refund, depending on your preference.

We sincerely apologize for any mistakes. Please email us at support@kratox.shop with your order number and details of the issue. We will cover all associated costs to send you the correct item as quickly as possible.

We accept all major credit and debit cards via PayPal, including Visa, MasterCard, and Discover. All prices are listed in USD (United States Dollars).

Yes. Our website uses SSL (Secure Socket Layer) encryption technology to protect your data during transactions. All payments are processed through PCI-DSS compliant payment providers. We do not store your full payment card details on our servers.

We take reasonable precautions to protect your data from loss, misuse, or unauthorized access. Sensitive information is encrypted using SSL technology. We do not sell, rent, or share your personal information with third parties for marketing purposes. For full details, please review our Privacy Policy.

You may withdraw your consent at any time by contacting us at support@kratox.shop. We will promptly remove you from our mailing list upon request.

We encourage responsible disclosure. Please report it to support@kratox.shop with a clear description of the vulnerability, steps to reproduce it, and any supporting screenshots. Please allow us reasonable time to investigate before publicly disclosing the issue.

KRATOX LLC reserves the right to limit, modify, or cancel orders at our discretion — particularly in cases of suspected fraud, unauthorized reselling, or abuse of our services. If we need to modify or cancel your order, we will notify you using the contact information provided at the time of purchase.

Yes. Kratox is our own brand — we design and specify every product ourselves, then partner with manufacturers to produce them to our exact standards. Every product is genuine and quality-checked before it reaches you. If you have questions about a product, contact us at support@kratox.shop.

Yes. All Kratox products come with a 2-year limited warranty, provided directly by KRATOX LLC — not a manufacturer pass-through. Since Kratox is our own brand, our team handles your warranty claim directly, without waiting on a third party.

To submit a warranty claim, contact us at support@kratox.shop with your order number, full name, a description of the issue, and any supporting photos or videos.

Warranty coverage includes manufacturing defects, defective parts, and mechanical or electrical failures during normal residential use. It generally does not cover misuse, improper installation, unauthorized modifications, normal wear and tear, or cosmetic damage after delivery.

Please try clearing your browser cache or using a different browser. If the problem persists, contact us at support@kratox.shop with details about the issue.

Please reach out to us at support@kratox.shop and include details about the error you’re encountering (such as a screenshot or the error message text) so we can assist you promptly.