Return & Refund Policy

Last Updated: June 2026

Customer Satisfaction Guarantee

At KRATOX LLC, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, our team will work with you to resolve the issue as quickly and fairly as possible.

Return and Exchange Eligibility & Change of Mind

We want you to shop with complete confidence. You may request a return or an exchange for any reason — including change of mind — within 90 days from the delivery date.

To qualify for a return or exchange:
— We accept returns and exchanges for both defective and non-defective items
—Products in new or lightly used condition are eligible for return or exchange, whether or not the original packaging has been opened
— The item should be in reasonable condition
— Original packaging is not required

How to Request a Return or Exchange:

Contact us first at support@kratox.shop before shipping anything back. Include your order number and let us know if you’re requesting a return or an exchange. If the item is damaged, defective, or incorrect, include clear photos and a brief explanation.
Wait for instructions. Once we review your request, we’ll send you a return authorization and the address to ship to. Please don’t send items back without approval, as it may delay processing.
Ship the item. Once approved, we’ll email you a prepaid shipping label. Print it, attach it to your package, and drop it off at the designated carrier location. Your label includes tracking and insurance.

Refund Process

Once your return arrives, we inspect it and issue your refund within 7 business days total, to your original payment method.

— You’ll receive a full refund, including original shipping and handling fees
— We charge zero ($0) restocking fees
—Return shipping is fully covered by us for returns within our 90-day window. For a warranty claim made after the 90-day window, shipping terms follow our Warranty Policy.

Incorrect, Damaged, or Defective Items

If your order arrives damaged or incorrect, contact us immediately at support@kratox.shop with photos of the issue. In many cases, you won’t need to ship the item back — we’ll issue a brand-new replacement or a full refund based on your preference.