Report Security Issues
Last Updated: June 2026
We take the security of our website and our customers’ information seriously here at KRATOX LLC. If you come across something that looks like a security vulnerability, please let us know right away — we’d much rather hear about it from you than find out the hard way.
We look into every legitimate report we receive and try to move quickly on fixing anything real. A few guidelines before you send one over:
Responsible Disclosure
If you stick to the points below when reporting an issue to us, we won’t take legal action against you for it.
Please:
- Give us reasonable time to look into and fix the issue before sharing it publicly
- Stay out of other users’ data — don’t access or change anything that isn’t yours
- Be careful not to cause service interruptions, data loss, or privacy problems while testing
- Only do what’s necessary to demonstrate the issue exists, nothing more
- Stay within the law while you’re at it
What to Send Us
If you’ve found something, a report is most useful when it includes:
- What the vulnerability is, in plain terms
- How to reproduce it, step by step
- Screenshots or a proof-of-concept, if you have one
- What kind of impact it could have
Send all of this to support@kratox.shop.
What Happens After You Report It
Once we get a report, our team reviews it and figures out whether it’s a real issue. We prioritize based on how serious and how impactful it looks. If we need more details to understand what you found, we’ll follow up and ask.
How long this takes really depends on how complex the issue turns out to be — some things are quick to confirm, others take a bit more digging.
What We Don’t Consider a Security Issue
A few things come up occasionally that aren’t really security reports:
- Small UI quirks or visual glitches
- Warnings about an outdated browser
- Anything that needs physical access to someone’s device to pull off
- Reports that are too vague to actually reproduce
About Compensation
Just to be upfront: we don’t run a paid bug bounty program right now. We’ll still look into and fix anything valid you report, but there’s no guarantee of payment or public credit for it.
Our Commitment
Keeping this a safe place to shop matters to us, and reports like these genuinely help. Thanks in advance to anyone who takes the time to flag something — it makes the site better for everyone who shops here.
Contact Information
📍 Address: 4760 Castleton Way, Castle Rock, CO 80109, USA
✆ Phone: +1 (720) 970-3295
✉ Email: support@kratox.shop
🕐 Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT-7) Mountain Standard Time (Denver)