Last Updated: June 2026
Kratox Direct Warranty
All Kratox products come with a 2-year limited warranty, provided directly by KRATOX LLC — not a pass-through claim from a third-party manufacturer. Since Kratox is our own brand, we stand behind every product ourselves.
Warranty periods and specific coverage may vary by product line — check the individual product listing for details.
What Warranty Covers
— Manufacturing defects
— Defective parts
— Mechanical or electrical failures during normal residential use
What Warranty Does Not Cover
— Damage due to misuse, abuse, or improper handling
— Incorrect installation
— Unauthorized repairs or modifications
— Normal wear and tear
— Cosmetic damage after delivery
How to Request Warranty Service
Email support@kratox.shop with: order number, full name used for purchase, description of the issue, and photos or videos if applicable. Since Kratox is our own brand, our team handles your claim directly — no waiting on a third-party manufacturer’s process.
Replacement Parts
Depending on the issue, we may send a full replacement unit or replacement parts only. Installation is typically the customer’s responsibility unless otherwise specified.
Shipping Costs for Warranty Claims
KRATOX LLC covers shipping costs for approved warranty claims involving defective products.
Our Commitment
At KRATOX LLC, we’re committed to standing behind every product we design and sell — with a direct warranty, not outsourced promises.