Warranty Policy

At Kratox, we stand by the raw power, quality, and structural durability of the equipment we engineer. This Warranty Policy outlines the terms under which customers may receive repairs, component replacements, or refunds for defective products purchased from our website. This policy is fully compliant with U.S. law, including the Magnuson-Moss Warranty Act.

By purchasing from Kratox.shop, you agree to the terms outlined below.

🛡️ Warranty Coverage

  • Limited Warranty: Kratox provides a comprehensive limited warranty on all machinery sold, covering verified defects in materials and workmanship.

  • Applicability: This warranty applies explicitly to all walk-behind mowers, commercial stand-on equipment, and riding tractors purchased directly from Kratox.

  • Activation Date: Warranty coverage begins automatically on the date of delivery to your property.

⏱️ Warranty Duration

  • Standard Warranty Period: 1 year (12 months) from the date of delivery, unless an extended commercial tier is otherwise specified on the product page.

  • Resolution: During the active warranty period, eligible products or parts will be repaired, replaced, or refunded at Kratox’s sole discretion.

⚙️ What Is Covered vs. Not Covered

What Is Covered

This warranty is strictly limited to issues arising from production assembly or component failures, including:

  • Manufacturing defects in the engine chassis or frame assembly.

  • Faulty materials or structural welds on the cutting deck.

  • Mechanical malfunctions caused directly by factory workmanship issues.

  • Examples: A transmission or hydraulic component failing prematurely during standard operation; factory electrical/LED headlight wiring harness failures; missing or defective parts straight out of the shipping crate.

What Is NOT Covered (Exclusions)

This warranty does not cover damages resulting from operational negligence or standard mechanical wear, including:

  • Damage caused by operator misuse, accidents, collisions, or improper handling/storage.

  • Normal wear-and-tear items that require regular seasonal replacement (including blades, belts, spark plugs, air filters, and tires).

  • Unauthorized mechanical modifications, engine tuning, or third-party repairs.

  • Damage caused by environmental factors (rust from weather exposure, stale fuel usage, power surges during charging, or corrosive chemicals).

  • Products purchased from unauthorized third-party resellers or auction sites.

🛠️ How to Make a Warranty Claim — Step-by-Step

  1. Verify Warranty Eligibility: Ensure your machine is within the active 1-year window from the delivery date and verify that the issue stems from a manufacturing or workmanship defect.

  2. Gather Required Information: Prepare your order number, date of purchase, clear photos or videos showing the component defect, and a brief description of the mechanical issue.

  3. Contact Kratox Support: Reach out to our technical support team immediately:

    • Email: support@kratox.shop

    • Phone: +1 (940) 2767078

  4. Receive Instructions: Our engineering and support team will review your data submission and provide step-by-step instructions. For eligible claims, a prepaid return shipping or freight collection label will be coordinated.

  5. Inspection and Resolution: Upon arrival at our facility, Kratox technicians will inspect the machine or component to verify the defect. Approved claims will promptly result in a component repair, complete replacement, or partial/full refund depending on part availability.

  6. Return Logistics: Replacement parts or repaired machinery will be freight-shipped entirely at Kratox’s cost. Approved refunds will be issued back to your original payment method within 7 business days.

🤝 Allocation of Responsibilities

Customer Responsibilities

Customers requesting warranty service must:

  • Report any mechanical or structural issues immediately within the active warranty window.

  • Provide accurate order details, valid proof of purchase, and diagnostic media (photos/videos).

  • Follow all official Kratox instructions for part removal or secure freight crate returns.

  • Package or crate items securely to prevent secondary transit damage.

Kratox Responsibilities

Kratox is responsible for:

  • Evaluating incoming warranty claims promptly, fairly, and with technical accuracy.

  • Providing clear logistics instructions for part replacements or machine returns.

  • Shipped replacement components or repaired machinery entirely at Kratox’s expense.

  • Ensuring all active warranty communications remain completely transparent and well-documented.

📑 Limitations & Legal Compliance

  • Lost or Damaged Returns: Kratox is not responsible for packages or freight shipments lost due to incorrect customer-provided pickup addresses. Customers must retain all tracking and bill of lading (BOL) documentation for warranty shipments.

  • Liability Limitations: Kratox’s warranty does not cover incidental or consequential damages (such as lost commercial landscape revenue, alternative equipment rentals, or personal property damage). Total liability is strictly limited to the original purchase price of the product.

  • Compliance with U.S. Law: This warranty complies fully with the Magnuson-Moss Warranty Act and applicable state consumer protection laws. Your legal rights under state law are not affected by this warranty.

📩 Technical & Warranty Support

Need to order a replacement component or file a claim? Our service team is standing by:

  • Customer Support: support@kratox.shop

  • Store URL: Kratox.shop

  • Phone: +1 (940) 2767078

  • Brand Name: Kratox
  • 9244 Interstate 20 Frontage Rd, Odessa, TX 79763, United States
  • Email: Support@kratox.shop
  • Phone: (940) 2767078
  • Live Chat: Available on the website 24/7/365
  • Business Hours: Monday–Friday, 9:00 AM–5:00 PM (EST)