Shipping & Delivery Policy

At Kratox, we’re dedicated to ensuring your high-performance machinery is delivered quickly, safely, and with absolute care. Our goal is to make your shopping experience smooth and dependable—from the moment you place your order until your palletized or boxed shipment arrives securely at your door. Please review the details of our shipping operations below.

⏱️ Order Processing & Cut-Off Time

  • Order Cut-Off Time: 6:00 PM (GMT-05:00) Eastern Standard Time (EST)

  • Same-Day Processing: Orders placed before 6:00 PM EST on business days are processed the same day. Orders received after this time are processed on the next business day.

📦 Handling & Transit Windows

To give you a clear expectation of when your equipment will arrive, we break our delivery schedule down by business days (Monday to Friday):

  • Handling Time: All orders are prepared, precision-packed, and shipped within 1–2 business days.

  • Transit Time: Once shipped, shipments are delivered within 4–6 business days, depending on your destination.

  • Total Estimated Delivery Time: From order placement to final delivery, the overall timeframe is typically 5–8 business days.

💰 100% Free Shipping (No Hidden Fees)

We proudly offer Free Standard Freight & Ground Shipping on all orders. At Kratox, we absorb all delivery and heavy-machinery handling costs so you can enjoy a completely hassle-free checkout experience with no surprise shipping fees.

🚚 Shipping Methods & Secure Crating

  • Coverage Area: We currently offer standard ground and specialized freight shipping across the United States through trusted, premium carriers.

  • Secure Packaging and Handling: Given the heavy-duty nature of our equipment, each product is packaged with care, structurally protected, and handled with strict attention to detail to guarantee it arrives at your property in perfect showroom condition.

🔍 Real-Time Order Tracking

Once your machine leaves our facility, you’ll automatically receive a confirmation email containing a dedicated tracking number. You can use this number to check your shipment’s status on our website’s tracking page at any time. Please allow 24–48 hours for tracking carrier updates to sync and appear online.

🔄 Cancellations & Delivery Issues

  • Order Cancellations: Orders canceled before they leave our warehouse facility qualify for a full, immediate refund, as outlined in our Return & Refund Policy. Approved refunds are processed back to your original payment method within 7 business days.

  • Undeliverable Packages: If a carrier returns a shipment due to an incorrect or incomplete address provided at checkout, our support team will reach out to you immediately to arrange reshipment logistics.

  • Lost or Stolen Packages: Kratox is not responsible for packages marked as successfully delivered by the freight or ground carrier but later reported as lost or stolen. If you encounter any delivery issues or discrepancies, please contact our support channels immediately so we can assist you in opening a carrier investigation.

📩 Shipping Support Questions?

If you have questions regarding liftgate delivery options, residential freight access, or tracking details, our team is ready to help:

  • Customer Support: support@kratox.shop

  • Store URL: Kratox.shop

  • Brand Name: Kratox
  • 9244 Interstate 20 Frontage Rd, Odessa, TX 79763, United States
  • Email: Support@kratox.shop
  • Phone: (940) 2767078
  • Live Chat: Available on the website 24/7/365
  • Business Hours: Monday–Friday, 9:00 AM–5:00 PM (EST)